DARPG's 53rd CPGRAMS report: 2,38,579 grievances redressed by Central Ministries in September
13 October 2026
The Department of Administrative Reforms and Public Grievances released the 53rd monthly CPGRAMS report on Central Ministries/Departments for September 2026.
Central Ministries/Departments redressed 2,38,579 grievances; 2,27,837 were received and 85,687 remain pending.
The average grievance disposal time in 2026 is 13 days.
A total of 92,822 new users registered in September 2026, with the highest share from Uttar Pradesh (17%).
The Ministry of Labour and Employment received 37,492 grievances and the Department of Financial Services (Banking Division) 31,968.
The Department of Posts, the Insurance Division of the Department of Financial Services and the Department of Telecommunications are among the top performers in Group A of the Grievance Redressal Assessment and Index.
In plain words
CPGRAMS Centralized Public Grievance Redress and Monitoring System — The online portal through which citizens lodge grievances with Central Ministries and States.
DARPG Department of Administrative Reforms and Public Grievances — The Union department that runs CPGRAMS and publishes its reports.