TRAI cuts the telecom complaint appeal window to 15 days in a fourth amendment to its redressal rules

2 November 2026

The Telecom Regulatory Authority of India has notified the Telecom Consumers Complaint Redressal (Fourth Amendment) Regulations, 2026.
A subscriber who is unhappy with how a complaint was closed must now appeal within 15 days instead of 30, and the Appellate Authority must decide within 15 days of receiving the appeal.
Complaint Centres must work round the clock on all days, replacing the earlier sixteen-hour arrangement, with human help available for at least sixteen hours a day.
Complaints, service requests and appeals may now be filed through the service provider's mobile application as well as its website, web portal and Consumer Care Number.
Internet Service Providers with more than 10,000 subscribers are covered, and the earlier turnover test of five crore rupees has been dropped.
Providers must run dedicated desks or helplines for persons with disabilities and meet Government of India accessibility guidelines.
After a complaint is closed they must run an online feedback survey on a five-point scale and set up a Consumer Grievance Redressal Oversight Committee that includes consumer organisations.
The amendment follows a consultation paper of 7 May 2026 and an online Open House Discussion in July.